CERISE Carcassonne Sud***

We’ll answer all your questions

Faced with the risks associated with Covid-19, our hotel has implemented the following health measures:

● Specific disinfection protocol for common areas and rooms,
● Disinfection of room cards and keys, remote controls, between each customer visit,
● Disinfection of door handles and common furniture several times a day,
● During the stay, planning of room cleaning in agreement with the guest,
● Availability of hydroalcoholic gel,
● Wearing of the mask by all personnel,
● Respect a distance of one meter in all human contact,
● Plexiglass plate installed on the reception desk and arrival and departure procedures redesigned to respect barrier gestures,
Reception in summer, from July to August: 7am to 9pm.
Reception in winter, from September to June: Sunday to Thursday: 7am - 12pm then 2pm - 8pm and Friday to Saturday: 7am - 9pm
Our clients are expected from 4pm and must hand their keys back by 10am on the day of departure.

We offer the early check-in and the late check-out, with an extra-cost (50% of the rate of the last night or the night to come) and depending on availability. This request must be formalized at the reception on the day of arrival, during the check-in. If not requested, a departure after 10am will be charged as an additional night.

Good to know : Clients who book via our website may take advantage of a free late departure (subject to availability).
Yes, after 4.00 pm, as soon as your room is ready, you can arrive at any time. If you arrive after closing time, you should inform reception in advance so that your accommodation key can be put in a secure safe. You’ll then receive a code by email or SMS to enable you to open the safe and pick up your key.
Our staff speak French, English, and Spanish.
No, our establishment is non-smoking.
Yes, all our rooms are equipped with Wi-Fi. You may connect up to four appliances per accommodation. If you need to connect another appliance, please ask reception for a new code.
The apartment hotel has an indoor swimming pool heated to 28°C, and a steam room. The swimming pool is open from 10.00 am to 7.00 pm in winter and 1.00 pm to 7.00 pm in summer, and has changing rooms and showers.
The swimming pool measures 7.5m x 4m.
Yes, in each building.
All residents must be at least 18 years old to stay in our hotel, or be accompanied by an adult.
Yes, we can also provide you with a high chair (subject to availability). Please let us know on +33 4 68 26 20 10 when you book, so that we can organise this.
We offer: lending hairdryer, loan ironing facilities, luggage storage (accessible during the opening hours of the reception).
You may change currency in the banks in the centre of Carcassonne (BNP Paribas and Banque Populaire 12 minutes by car from the apartment hotel).
Whatever the reason, tell reception as soon as possible! We’ll do our best to find an answer!
By public transport, if you’re arriving from the town centre or station, catch bus no. 2 or 10 and get off at the “Valles Ozanam” stop – and you’ve arrived!

If your GPS can’t find «1, rue Darius Milhaud, 11000 CARCASSONNE», try entering the following coordinates: longitude : 2,3728091 / latitude : 43,2075856

Please feel free to call our reception on +33 4 68 26 20 10: we’ll be happy to help guide you here!
Yes, and it’s free and secure!
No, we don’t have a bike store, but you can keep your bike in your apartment, or leave it in the building entrance hall. Make sure you have an anti-theft device.
We have a partnership with a taxi company, but the transfer isn’t free! But we have negotiated special rates for our clients. Please contact us for further details.
Yes, certain rooms are adapted for people with reduced mobility. Please contact reception at the time of booking on +33 4 68 26 20 10 to be sure that a room is available.
The double-bed studio flats have a double bed, and the “3-person’ studio flats have a double bed and a sofa bed.
The 4 or 6-person apartments have a room with a double bed or 2 single beds and a sofa bed in the living room, while the “6-person” apartments have a second room with two single beds.

See the detailed description of the studios and apartments.
Of course! We have utensils and crockery in stock – please feel free to ask for them at reception. We also have an inventory at your disposal, so you can report any missing items.
All our accommodation units are fitted with baths except those accessible to people with reduced mobility, which have an Italian style shower. The toilets are separate.
The accommodation units are fitted with either an integrated cupboard or a wardrobe.
As far as the frequency of cleaning is concerned, this all depends on the rate you have chosen. The cleaning and linen changing services differ according to the rate. This information is shown when you book.
When you leave, we ask you to leave the kitchen corner clean and empty your bins, or to pay a supplement.
Yes, the hotel accepts pets (supplement charged).
The rooms must be handed over by 11.00 am, but we can look after your luggage on the day of your departure. If you wish to use the room after 11.00 am, please contact reception to find out about late departure arrangements. 
We can also look after your luggage on the day of your departure. You may reclaim it during reception opening hours.
Clients who book via our website may take advantage of a late departure (subject to availability).
No, the hotel doesn’t have a laundry service. However, we can offer you a self-service laundry with a washing machine and tumble dryer (supplement charged)..
Of course! We provide one bath towel and one small towel per person: please feel free to ask for more at reception, if one isn’t enough (supplement charged).
Yes, the accommodation units have air-conditioning.
Breakfast is served between 7.00 am and 10.30 am.
No, breakfast is not served in the rooms. However, you may choose to prepare your breakfast yourself in the kitchenette in your accommodation.
The residence CERISE Carcassonne Sud offers a buffet breakfast, served everyday: viennoiseries, (croissant, pain au chocolat), various bread, slice of toast, cheese, fruit salade, cereals (Corn flakes, choco pops, muesli), fruit juice, plain yoghurt, fruit yoghurt, apple compote, butter, Nutella, honey, jam (marmalade, strawberry, apricot). Hot drinks : tea (mint tea, Earl Grey, lemon, verbena), coffee (decaffeinated coffee, short coffee, long coffee, cappuccino, hazelnut) chocolate, milk (hot or cold) .

We also offer an Express option, consisting of a hot drink and a pastry.

Please let us have your suggestions if you think something is missing!
As in all CERISE establishments, breakfast is free for children under the age of 4, and 50% off for children aged 5 to 11 inclusive.
We offer a meals in jars. 

On the menu: gourmet salad, stuffed tomatoes, beef stew, bourguignon beef, duck parmentier, vanilla cream or soft chocolate ... We have something for everyone!

2 formulas to choose between: dish (11 €) or dish + dessert (15 €).
Each formula contains a bottle of still or sparkling water.

For sale directly at the reception.

Discover our menu

You also have an automatic snack dispenser, available 24 hours a day.  You may also order pizzas and have them delivered to the apartment hotel (flyers available at the apartment hotel).
You’ll always find the best rates on our site. However, if, by accident, you find a cheaper rate elsewhere, we undertake to offer you the same rate plus an extra 10% discount. See the terms and conditions of our “Guaranteed Best Rates” programme.
Yes, you can cancel or change your booking: the cancellation conditions are specified when you book. Bookings at the “non-refundable” rate cannot be cancelled or changed.
We accept Visa, Mastercard and American Express cards, cash and holiday vouchers. We do not accept cheques.
For a booking at the “non-refundable” rate, your card is debited by the establishment on booking. For all other bookings, your card (if that’s your chosen means of payment) is debited on your arrival.
The reception staff are there to help and will soon find your bill, so feel free to contact us on +33 4 68 26 20 10.