CERISE Carcassonne Sud***

We’ll answer all your questions

Reception hours:
Monday to Saturday (inclusive): 7am - 12pm then 3pm - 8pm
Sunday: 7am - 12pm then 3pm - 7pm
July and August: continuous service every day from 7am to 9pm
Accommodation is available from 3pm and must be vacated by 10:30am on the day of departure.

We offer early check-in and late check-out for an additional fee and subject to availability. This request must be formalized with the reception the day before arrival or departure. Failure to make the request will result in an additional night's charge for departures after 10:30am.

Please note: guests booking directly on our website enjoy free late check-out (subject to availability).
Yes, after 3pm, once your room is available, you can arrive at any time. If you arrive after reception closes, please notify us in advance.
Our staff speak French, English, and Spanish.
No, our establishment is non-smoking.
Yes, all our rooms are equipped with free Wi-Fi. Please note that high-speed internet is available throughout the residence.
CERISE Carcassonne Sud residence has an indoor heated pool with an average temperature of 28°C and a steam room. This area is accessible every day of the year from 9am to 8pm and is equipped with changing rooms and showers.
The swimming pool measures 7.5m x 4m.
Yes, in each building.
All residents must be at least 18 years old to stay in our hotel, or be accompanied by an adult.
Yes, we can also provide you with a high chair (subject to availability). Please let us know on +33 4 68 26 20 10 when you book, so that we can organise this.
We offer: lending hairdryer, loan ironing facilities, luggage storage (accessible during the opening hours of the reception).
You may change currency in the banks in the centre of Carcassonne (BNP Paribas and Banque Populaire 12 minutes by car from the apartment hotel).
Yes, 3 seminar rooms available year-round, all requests should be made by email to cerise.carcassonnesud@exhore.fr.
Whatever the reason, tell reception as soon as possible! We’ll do our best to find an answer!
By public transport, if you’re arriving from the town centre or station, catch bus no. 2 or 10 and get off at the “Valles Ozanam” stop – and you’ve arrived!

If your GPS can’t find «1, rue Darius Milhaud, 11000 CARCASSONNE», try entering the following coordinates: longitude : 2,3728091 / latitude : 43,2075856

Please feel free to call our reception on +33 4 68 26 20 10: we’ll be happy to help guide you here!
Yes, and it’s free and secure!
Yes, our establishment is certified bike-friendly. You can request access to the bike storage room at reception during opening hours and also request access to maintenance equipment (bike pump).
We have a partnership with a taxi company, but the transfer isn’t free! But we have negotiated special rates for our clients. Please contact us for further details.
Yes, certain rooms are adapted for people with reduced mobility. Please contact reception at the time of booking on +33 4 68 26 20 10 to be sure that a room is available.
The double-bed studio flats have a double bed, and the “3-person’ studio flats have a double bed and a sofa bed.
The 4 or 6-person apartments have a room with a double bed or 2 single beds and a sofa bed in the living room, while the “6-person” apartments have a second room with two single beds.

See the detailed description of the studios and apartments.
Of course! We have utensils and crockery in stock – please feel free to ask for them at reception. We also have an inventory at your disposal, so you can report any missing items.
All our accommodation units are fitted with baths except those accessible to people with reduced mobility, which have an Italian style shower. The toilets are separate.
The accommodation units are fitted with either an integrated cupboard or a wardrobe.
As far as the frequency of cleaning is concerned, this all depends on the rate you have chosen. The cleaning and linen changing services differ according to the rate. This information is shown when you book.
When you leave, we ask you to leave the kitchen corner clean and empty your bins, or to pay a supplement.
Yes, the hotel accepts pets (supplement charged).
The rooms must be handed over by 11.00 am, but we can look after your luggage on the day of your departure. If you wish to use the room after 11.00 am, please contact reception to find out about late departure arrangements. 
We can also look after your luggage on the day of your departure. You may reclaim it during reception opening hours.
Clients who book via our website may take advantage of a late departure (subject to availability).
No, the hotel doesn’t have a laundry service. However, we can offer you a self-service laundry with a washing machine and tumble dryer (supplement charged)..
Of course! You will be provided with one bath towel per person and a bath mat. Feel free to request additional kits at reception if one is not sufficient (with a supplement).
Yes, the accommodation units have air-conditioning.
Breakfast is served from Monday to Friday from 7am to 10am and on weekends from 7am to 10:30am.
No, breakfast is not served in the rooms. However, you may choose to prepare your breakfast yourself in the kitchenette in your accommodation.
Breakfast is served in the form of a continental buffet, and includes: pastries (croissants, pain au chocolat), bread, regional cheese and charcuterie, fresh fruit, cereals, Bonne Maman jams, local honey, butter, fruit juice, natural yogurt, and applesauce. Also, various hot drinks are available: tea, coffee (short, long, decaffeinated, cappuccino, hazelnut), hot chocolate, fresh or hot milk.

We also offer the Express formula including a hot drink, a pastry, and a seasonal fruit (available only from Monday to Friday).

Feel free to let us know if there is anything missing!
As in all CERISE establishments, breakfast is free for children under the age of 4, and 50% off for children aged 5 to 11 inclusive.
We offer a meal basket in the form of jars.

We have options for all tastes!

2 formulas to choose from: main course or starter + main course.

Available for direct purchase at the reception.

Discover the menu

You also have access to a 24/7 snack vending machine. You can also have meals delivered directly to the residence (addresses of the establishments available at reception).
You’ll always find the best rates on our site. However, if, by accident, you find a cheaper rate elsewhere, we undertake to offer you the same rate plus an extra 10% discount. See the terms and conditions of our “Guaranteed Best Rates” programme.
Yes, you can cancel or change your booking: the cancellation conditions are specified when you book. Bookings at the “non-refundable” rate cannot be cancelled or changed.
We accept Visa, Mastercard and American Express cards, cash and holiday vouchers. We do not accept cheques.
In the case of a reservation with a "non-refundable" rate, your card will be charged by the establishment at the time of booking. For all other reservations, your card (if it is the chosen method of payment) will be pre-authorized before your arrival and you will be charged on the day of arrival.
The reception staff are there to help and will soon find your bill, so feel free to contact us on +33 4 68 26 20 10.