CERISE Nantes La Beaujoire**

We’ll answer all your questions

Faced with the risks associated with Covid-19, our hotel has implemented the following health measures:

● Specific disinfection protocol for common areas and rooms,
● Disinfection of room cards and keys, remote controls, between each customer visit,
● Disinfection of door handles and common furniture several times a day,
● During the stay, planning of room cleaning in agreement with the guest,
● Availability of hydroalcoholic gel,
● Wearing of the mask by all personnel,
● Respect a distance of one meter in all human contact,
● Plexiglass plate installed on the reception desk and arrival and departure procedures redesigned to respect barrier gestures,
● All the accommodations are equipped with individual kitchenettes to allow you to eat independently. In each kitchenette, you will find a fridge, a hob, dishes and necessary for cooking, as well as a sponge, tea towel, washing-up liquid.

● Establishment of a breakfast service to be collected at reception.
Reception is open 24 hours a day (except between 12:30 p.m. and 2 p.m.).
Yes, after 3.00 pm, as soon as your room is ready, you can arrive at any time. If you arrive after closing time, you should inform reception in advance so that your accommodation key can be put in a secure safe. You’ll then receive a code by email or SMS to enable you to open the safe and pick up your key.
Our clients are expected from 3pm and must hand their keys back by 11am on the day of departure.

We offer the early check-in and the late check-out, with an extra-cost (50% of the rate of the last night or the night to come) and depending on availability. This request must be formalized at the reception on the day of arrival, during the check-in. If not requested, a departure after 11am will be charged as an additional night.

Good to know : Clients who book via our website may take advantage of a free late departure (subject to availability).
Our team speaks French, English and Spanish.
No, our establishment is non-smoking.
Yes, all our rooms are equipped with Wi-Fi.
Yes, our apartment hotel has A lift.
All residents must be at least 18 years old to stay in our hotel, or be accompanied by an adult.
Yes, we can also provide you with a high chair (subject to availability). Please let us know on +33 2 53 52 03 47 when you book, so that we can organise this.
We offer: loan hairdryer, loan ironing facilities, newspaper, luggage storage (accessible during the opening hours of the reception), vending machine, laundromat (additional charge), delivery bread opening days of receipt, package reception.
You may change currency in the banks near the apartment hotel and in the centre of Nantes (Decré district).
Yes our apartment hotel has 5 seminar rooms. We offer “study day” packages. For other information, please contact our reception on +33 2 53 52 03 47.
Whatever the reason, tell reception as soon as possible! We’ll do our best to find an answer!
By public transport, if you’re arriving from the town centre or station, take tram line 1, direction Ranzay, and get off at the “Ranzay”stop. And you’ve arrived! You can also take the Chronobus line C6.

If your GPS can’t find «50 rue de l'Ouche Buron, 44300 NANTES»,  try entering the following coordinates: Longitude : -1.528502 / Latitude : 47.253546

Please feel free to call our reception on +33 2 53 52 03 47: we’ll be happy to help guide you here!
Yes, our establishment has a a free parking and secure undergroud car park (supplement charged). 
We have a bike rack in the underground car park. Make sure you have an anti-theft device with which to attach your bike.
We have a partnership with a taxi company, but the transfer isn’t free! But we have negotiated special rates for our clients. Please contact us for further details.
Yes, certain rooms are adapted for people with reduced mobility. Please contact reception at the time of booking to be sure that a room is available.
The "1 person" studio is equipped with a 120cm folding bed. The "2-person" studio is equipped with a 160cm bed or two 80cm beds. The superior studio for 2 people is equipped with a 160cm bed or two 80cm beds.

See the detailed description of the studios and apartments.
Of course! We have utensils and crockery in stock – please feel free to ask for them at reception. We also have an inventory at your disposal, so you can report any missing items.
All our rooms are fitted with  shower cabins.
As far as the frequency of cleaning is concerned, this all depends on the rate you have chosen. The cleaning and linen changing services differ according to the rate. This information is shown when you book.
When you leave, we ask you to leave the kitchen corner clean and empty your bins, or to pay a supplement.
Yes, the hotel accepts pets (supplement charged).
The rooms must be handed over by 11.00 am, but we can look after your luggage on the day of your departure. If you wish to use the room after 11.00 am, please contact reception to find out about late departure arrangements. 
We can also look after your luggage on the day of your departure. You may reclaim it during reception opening hours.
Clients who book via our website may take advantage of a late departure (subject to availability).
No, the hotel doesn’t have a laundry service. However, we can offer you a self-service laundry with a washing machine and tumble dryer (supplement charged).
Of course! We provide a towel per person: please feel free to ask for more at reception, if one isn’t enough (supplement charged).
No, the accommodation units are not air-conditioned.
The residence CERISE Nantes La Beaujoire has a breakfast room. Breakfast is served from 7am to 10.30am on weekdays and from 8.30am to 10.30am on Sunday and public holidays. The buffet breakfast is not available on saturday.
The residence CERISE Nantes la Beaujoire offers : sweet breads and buns, fresh bread, marmelade, yoghurt or compote, butter, juices. Hot drinks : Tea, herbal tea, coffee or hot chocolate.

We also offer an Express option, consisting of a hot drink and a pastry.
As in all CERISE establishments, breakfast is free for children under the age of 4, and 50% off for children aged 5 to 11 inclusive.
We offer a meals in jars. 

2 formulas to choose between: dish (11 €) or dish + dessert (15 €).
Each formula contains a bottle of still or sparkling water.

For sale directly at the reception.

You also have an automatic snack dispenser, available 24 hours a day.
You’ll always find the best rates on our site. However, if, by accident, you find a cheaper rate elsewhere, we undertake to offer you the same rate plus an extra 10% discount. See the terms and conditions of our “Guaranteed Best Rates” programme.
Yes, you can cancel or change your booking: the cancellation conditions are specified when you book. Bookings at the “non-refundable” rate cannot be cancelled or changed.
We accept Visa, Mastercard and American Express cards, cash and holiday vouchers. We do not accept cheques.
For a booking at the “non-refundable” rate, your card is debited by the establishment on booking. For all other bookings, your card (if that’s your chosen means of payment) is debited on your arrival.
The reception staff are there to help and will soon find your bill, so feel free to contact us on +33 2 53 52 03 47.