CERISE Royan - Le Grand Hôtel de la Plage***

We’ll answer all your questions

Faced with the risks associated with Covid-19, our hotel has implemented the following health measures:

● Specific disinfection protocol for common areas and rooms,
● Disinfection of room cards and keys, remote controls, between each customer visit,
● Disinfection of door handles and common furniture several times a day,
● During the stay, planning of room cleaning in agreement with the guest,
● Availability of hydroalcoholic gel,
● Wearing of the mask by all personnel,
● Respect a distance of one meter in all human contact,
● Plexiglass plate installed on the reception desk and arrival and departure procedures redesigned to respect barrier gestures,
The reception is open 24/24.
Our clients are expected from 2pm and must hand their keys back by 11am on the day of departure.

We offer the early check-in and the late check-out, with an extra-cost (50% of the rate of the last night or the night to come) and depending on availability. This request must be formalized at the reception on the day of arrival, during the check-in. If not requested, a departure after 11am will be charged as an additional night.

Good to know : Clients who book via our website may take advantage of a free late departure (subject to availability).
Our team speaks French, English and Spanish.
No, our establishment is non-smoking.
Oui Yes, all our rooms are equipped with Wi-Fi.
Yes, our apartment hotel has a seminar room for a maximum of 20 people. We offer “study day” packages. For other information, please contact our reception on +33 5 46 02 55 72.
Yes! We’re gradually renovating our establishment! Several rooms have already been fully renovated.
Yes, our apartment hotel has a lifts.
You may change currency in the banks near the hotel; the Banque Populaire is just a 4-minute walk from the hotel.
All residents must be at least 18 years old to stay in our hotel, or be accompanied by an adult.
Yes, we can also provide you with a bottle-warmer, changing mattress, baby bath, high chair, and a sleep sack, free of charge (subject to availability). Please let us know on +33 5 46 02 55 72 when you book, so that we can organise this.
Yes, a microwave oven is available in the hotel entrance hall.
We offer: loan hairdryer, loan ironing facilities, newspaper, fax Point (additional charge), luggage  storage(free service).
Whatever the reason, tell reception as soon as possible! We’ll do our best to find an answer!
By public transport, if you’re arriving from the town centre or station, catch bus no. 12 to the hotel. And you’ve arrived!
If your GPS can’t find «195, avenue de Pontaillac, 17200 ROYAN», try entering the following coordinates: Longitude : -1.0512 / Latitude : 45.626954
Please feel free to call our reception on +33 5 46 02 55 72: we’ll be happy to help guide you here!
No, our establishment does not have a private car park. However, you may park in the surrounding streets and in a public car park, which is free from September to June.
Yes, we can offer you a bike store. Make sure you have an anti-theft device.
We have a partnership with a taxi company, but the transfer isn’t free! But we have negotiated special rates for our clients. Please contact us for further details.
Concerning the bedding, you have a choice between: a double bed, or twin beds.

See the detailed description of the studios and apartments.
You should book a “sea view” room rather than a “town view” room.
It depends: most of the rooms have showers, while 5 rooms have baths.
The floor service will clean your room between 12.00pm and 16.00pm.
No, the hotel does not offer communicating rooms.
Yes, the hotel accepts pets (supplement charged).
The rooms must be handed over by 11.00 am, but we can look after your luggage on the day of your departure. If you wish to use the room after 11.00 am, please contact reception to find out about late departure arrangements. 
We can also look after your luggage on the day of your departure. You may reclaim it during reception opening hours.
Clients who book via our website may take advantage of a late departure (subject to availability).
No, the hotel doesn’t have a laundry service.
No, there are no coffee machines in the rooms. In the entrance hall you’ll find automatic hot and cold drinks and sweet dispensers. We also offer Nespresso coffee on sale at reception.
Of course! We provide one bath towel and one small towel per person: please feel free to ask for more at reception, if one isn’t enough (supplement charged).
No, the rooms are not air-conditioned; however, we have a few fans at reception that we can lend you free of charge on request (subject to availability).
Breakfast is served between 7:30am and 10:00am on weekdays and from 8:00am to 10:30am on weekends and holidays.
Yes, with a supplement.
The Grand Hôtel de la Plage offers a breakfast everyday: croissant, bread (baguettes, multi-grain, rustic), fruit cake, biscuits, bread, dried fruits, cheeses, fresh fruit salad, egg, sausage, fresh fruit, mini sweet crepes, cereals, jams, honey, butter, chocolate powder, sugar. hot drinks : Chocolate, tea, coffee, milk. 

We also offer an Express option, consisting of a hot drink and a pastry.
Please let us have your suggestions if you think something is missing!
As in all CERISE establishments, breakfast is free for children under the age of 4, and 50% off for children aged 5 to 11 inclusive.
You’ll always find the best rates on our site. However, if, by accident, you find a cheaper rate elsewhere, we undertake to offer you the same rate plus an extra 10% discount. See the terms and conditions of our “Guaranteed Best Rates” programme.
Yes, you can cancel or change your booking: the cancellation conditions are specified when you book. Bookings at the “non-refundable” rate cannot be cancelled or changed.
We accept Visa, Mastercard and American Express cards, cash and holiday vouchers. We do not accept cheques.
For a booking at the “non-refundable” rate, your card is debited by the establishment on booking. For all other bookings, your card (if that’s your chosen means of payment) is debited on your arrival.
The reception staff are there to help and will soon find your bill, so feel free to contact us on +33 5 46 02 55 72.
No, the hotel does not offer this service. However, reception is open 24 hours a day. There’s always a member of staff to help you in the establishment.