Loyalty program
We’ll answer all your questions
"La CERISE sur le gâteau" translates as “The icing on the cake” in English and it’s the name of the CERISE loyalty programme.
You need to book on the CERISE website to become a member of the loyalty programme.
Nothing! It’s free.
No. Only bookings made on the CERISE website will be taken into account for collecting loyalty points.
No, points can’t be transferred to another member.
Your points are valid for an unlimited period, as long as you make a booking every 730 days, counting from the day you last stayed in a CERISE hotel.
To earn points, you must book on the CERISE website.
It all depends on your status and the total value of your booking:
- Le statut Guest : dès votre première réservation sur le site CERISE, vous accédez au statut Guest et vous commencez à gagner des points à partir de votre 5ème réservation. Avec le statut Guest, vous transformez 10% de la somme de chacune de vos réservations en points. Exemple : pour 100€ dépensés, vous gagnez 10 points.
- Le statut Guest beaucoup : vous accédez automatiquement à ce statut quand vous atteignez 500 € d'achat sur le site CERISE. Avec ce statut, 12% de la somme de chacune de vos réservations se transformera en points. Exemple : pour 100€ dépensés, vous gagnez 12 points.
- Le statut Guest passionnément : vous accédez à ce statut quand vous atteignez 2000€ d'achat. En étant guest passionnément, 15% du prix de chacune de vos réservations se transformera en points. Exemple : pour 100 € dépensés, vous gagnez 15 points.
- Le statut Guest à la Folie : vous accédez à ce statut quand vous atteignez 4000 € d'achat. Grâce à ce statut, 20% de chacune de vos réservations est transformé en points. Exemple : pour 100€ dépensés, vous gagnez 20 points
To find out your points balance, sign into your account using your ID (email address + NAME).
Points earned for a booking will be credited on the last day of your stay.
Use my CERISE points :
- Sign into your space, go to My account and enter the number of points that you wish to convert into the space provided
- Make your booking with the establishment of your choice, directly, by e-mail or telephone, and state that you wish to use your loyalty points
- You’ll be sent an exchange voucher by e-mail, which you should present on your arrival
- Your discount will be deducted from your bill
You can’t add together points from 2 accounts. However, you can use two vouchers from two different accounts to pay for a single booking.
Don’t worry, simply enter your name and email address to sign in.
Yes, it will soon be possible to do this!
Your points and status disappear if more than 730 days have passed since the last day of your last stay.
The loyalty programme gives you access to exclusive benefits, subject to availability. This includes express key delivery, free upgrades and late check-out.
To take advantage of these benefits, simply request them from the hotel and agree on the terms and conditions with them.
To take advantage of these benefits, simply request them from the hotel and agree on the terms and conditions with them.