We’ll answer all your questions

Faced with the risks associated with Covid-19, our hotel has implemented the following health measures:

● Specific disinfection protocol for common areas and rooms,
● Disinfection of room cards and keys, remote controls, between each customer visit,
● Disinfection of door handles and common furniture several times a day,
● During the stay, planning of room cleaning in agreement with the guest,
● Availability of hydroalcoholic gel,
● Wearing of the mask by all personnel,
● Respect a distance of one meter in all human contact,
● Plexiglass plate installed on the reception desk and arrival and departure procedures redesigned to respect barrier gestures,
The reception is open 24/24.
Our clients are expected from 12pm and must hand their keys back by 11am on the day of departure.

We offer the early check-in and the late check-out, with an extra-cost (50% of the rate of the last night or the night to come) and depending on availability. This request must be formalized at the reception on the day of arrival, during the check-in. If not requested, a departure after 11am will be charged as an additional night.

Good to know : Clients who book via our website may take advantage of a free late departure (subject to availability).
Our team speaks French, English, Arabic, Albanian and German.
No, our establishment is non-smoking.
Oui, toutes nos chambres sont équipées du Wi-Fi. Vous avez le choix entre deux options le Wi-Fi gratuit (avec un débit limité) et payant (avec un haut débit).
All residents must be at least 18 years old to stay in our hotel, or be accompanied by an adult.
Yes, we can also provide you with a bottle-warmer and a high chair (subject to availability). Please let us know on +33 3 83 98 03 33 when you book, so that we can organise this. 
Yes, a microwave oven is available in the hotel entrance hall.
We offer: loan hairdryer, complimentary newspaper, vending machine with snacks, strip, loan iron.
You may change currency in the banks near the hotel (the Caisse d’Épargne is a 3-minute walk away).
Whatever the reason, tell reception as soon as possible! We’ll do our best to find an answer!
By public transport we suggest you take tram line 2 from the railway station towards the Plateau de Haye and get off at the “Clinique” stop (it’s a direct line).

If your GPS can’t find «1339 avenue Raymond Pinchard, 54100 NANCY», try entering the following coordinates: Longitude : 6.143734 / Latitude : 48.700002

Please feel free to call our reception on +33 3 83 98 03 33: we’ll be happy to help guide you here!
Yes, and it’s free!
Yes, we can offer you a bike store. Make sure you have an anti-theft device.
We have a partnership with a taxi company, but the transfer isn’t free! But we have negotiated special rates for our clients. Please contact us for further details.
Yes, certain rooms are adapted for people with reduced mobility. Please contact reception at the time of booking on +33 3 83 98 03 33 to be sure that a room is available.
Our rooms all have a bathroom with shower and WC. The rooms are soundproofed and double-glazed. We also provide a linen pack. The rooms contain a double bed (some have an extra single bunk bed).
All our rooms are fitted with thermoformed shower cabins.
No, the windows don’t open fully for safety reasons. They open “on the latch”.
The floor service will clean your room between 9.00 am and 4.00 pm.
No, the hotel does not offer communicating rooms.
Yes, the hotel accepts pets (supplement charged).
The rooms must be handed over by 11.00 am, but we can look after your luggage on the day of your departure. If you wish to use the room after 11.00 am, please contact reception to find out about late departure arrangements. 
We can also look after your luggage on the day of your departure. You may reclaim it during reception opening hours.
Clients who book via our website may take advantage of a late departure (subject to availability).
No, the hotel doesn’t have a laundry service. There’s an automatic self-service laundry 15 minutes from the hotel.
No, there are no coffee machines in the rooms. In the entrance hall you’ll find automatic hot and cold drinks and sweet dispensers. We also offer Nespresso coffee on sale at reception.
Of course! We provide a towel per person: please feel free to ask for more at reception, if one isn’t enough (supplement charged).
No, the rooms are not air-conditioned.
Breakfast is served between 6.00 am and 10.00 am every day during the week and between 6.00 am and 10.30 am at the weekend and holidays.
No, breakfast is not served in the rooms.
CERISE Nancy offers a buffet breakfast everyday: sweet breads, fresh bread, cereals, marmelade, honey, nutella, sugar, yoghurts and various fruit juices. Hot drinks: tea, herbal tea, coffee, chocolate.

We also offer an Express option, consisting of a hot drink and a pastry.

Please let us have your suggestions if you think something is missing!
As in all CERISE establishments, breakfast is free for children under the age of 4, and 50% off for children aged 5 to 11 inclusive.
We offer a meals in jars. 

On the menu: gourmet salad, stuffed tomatoes, beef stew, bourguignon beef, duck parmentier, vanilla cream or soft chocolate ... We have something for everyone!

2 formulas to choose between: dish (11 €) or dish + dessert (15 €).
Each formula contains a bottle of still or sparkling water.

For sale directly at the reception.

Discover our menu

You also have an automatic snack dispenser, available 24 hours a day.
You’ll always find the best rates on our site. However, if, by accident, you find a cheaper rate elsewhere, we undertake to offer you the same rate plus an extra 10% discount. See the terms and conditions of our “Guaranteed Best Rates” programme.
Yes, you can cancel or change your booking: the cancellation conditions are specified when you book. Bookings at the “non-refundable” rate cannot be cancelled or changed.
We accept Visa, Mastercard and American Express cards, cash and holiday vouchers. We do not accept cheques.
For a booking at the “non-refundable” rate, your card is debited by the establishment on booking. For all other bookings, your card (if that’s your chosen means of payment) is debited on your arrival.
The reception staff are there to help and will soon find your bill, so feel free to contact us on  +33 3 83 98 03 33.
No, the hotel does not offer this service. However, reception is open 24 hours a day. There’s always a member of staff to help you in the establishment.