CERISE Nantes Atlantis***

We’ll answer all your questions

Faced with the risks associated with Covid-19, our hotel has implemented the following health measures:

● Specific disinfection protocol for common areas and rooms,
● Disinfection of room cards and keys, remote controls, between each customer visit,
● Disinfection of door handles and common furniture several times a day,
● During the stay, planning of room cleaning in agreement with the guest,
● Availability of hydroalcoholic gel,
● Wearing of the mask by all personnel,
● Respect a distance of one meter in all human contact,
● Plexiglass plate installed on the reception desk and arrival and departure procedures redesigned to respect barrier gestures,
The reception is open from 7 am to 9pm from Monday to Friday. From 8:30am to 12:00pm on Sundays. Closed Saturdays and holidays.
Our clients are expected from 2.00 pm and must hand their keys back by 11.00 am on the day of departure.

We offer the early check-in and the late check-out, with an extra-cost (50% of the rate of the last night or the night to come) and depending on availability. This request must be formalized at the reception on the day of arrival, during the check-in. If not requested, a departure after 11am will be charged as an additional night.

Good to know : Clients who book via our website may take advantage of a free late departure (subject to availability).
Yes, after 12pm, as soon as your room is ready, you can arrive at any time. If you arrive after closing time, you should inform reception in advance so that your accommodation key can be put in a secure safe. You’ll then receive a code by email or SMS to enable you to open the safe and pick up your key.
Our staff speak French, English and Spanish.
No, our establishment is non-smoking.
Yes, all our rooms are equipped with Wi-Fi.
No, the establishment does not have any lifts.
All residents must be at least 18 years old to stay in our hotel, or be accompanied by an adult.
Yes, we can also provide you with a high chaur, and a baby bath (subject to availability). Please let us know on +33 2 40 36 05 10 when you book, so that we can organise this.
We offer: lending hairdryer, luggage storage (free service, your luggage will be accessible during the opening hours of the reception), laundry (additional charge).
You may change currency in the banks near the apartment hotel and in the centre of Nantes (Decré district). 
Whatever the reason, tell reception as soon as possible! We’ll do our best to find an answer!
By public transport, if you’re arriving from the town centre or station, take tram line 1 direction “François Mitterrand” then catch bus no. 93 and get off at the “Rivaudière” stop. And you’ve arrived!

If your GPS can’t find «12 rue de la Johardière, 44800 SAINT-HERBLAIN»,  try entering the following coordinates: Longitude : -1.650169 / Latitude : 47.227238

Please feel free to call our reception on +33 9 67 28 04 10 : we’ll be happy to help guide you here!
Yes, and it’s free!
A private, locked garage is at your disposal on request at reception. Make sure you have an anti-theft device.
Yes, certain rooms are adapted for people with reduced mobility. Please contact reception at the time of booking on +33 2 40 36 05 10 to be sure that a room is available.
The studios "3 people" are equipped: sofa and a bed of 140 x 190 cm.

The apartments "4 people": a sofa in the living room, a separate bedroom (bed 140 x 190 cm).

The apartments "6 people" are equipped with: a sofa in the living room, a separate bedroom with a double bed (bed 140 x 190 cm) and another bedroom with two twin beds.

See the detailed description of the studios and apartments.
Of course! We have utensils and crockery in stock – please feel free to ask for them at reception. We also have an inventory at your disposal, so you can report any missing items.
What’s the difference between a double or triple room and a “comfort” room?
The studio flats all have showers and the apartments have baths or showers. Please let us know your preferences when you book.
It depends on the type of accommodation: there is at least a cupboard with a wardrobe section and a shelf section.
As far as the frequency of cleaning is concerned, this all depends on the rate you have chosen. The cleaning and linen changing services differ according to the rate. This information is shown when you book.
When you leave, we ask you to leave the kitchen corner clean and empty your bins, or to pay a supplement.
Yes, the hotel accepts pets (supplement charged).
The rooms must be handed over by 11.00 am, but we can look after your luggage on the day of your departure. If you wish to use the room after 11.00 am, please contact reception to find out about late departure arrangements. 
We can also look after your luggage on the day of your departure. You may reclaim it during reception opening hours.
Clients who book via our website may take advantage of a late departure (subject to availability).
No, the hotel doesn’t have a laundry service. However, we can offer you a self-service laundry with a washing machine and tumble dryer (supplement charged).
Of course! We provide one bath towel and one small towel per person: please feel free to ask for more at reception, if one isn’t enough (supplement charged).
No, the rooms are not air-conditioned.
The breakfast is served between 7.00 am and 11.00 am Monday to Friday and between 8.30 am and 11.00 am during the weekend.
Breakfast is served in the rooms on Saturdays and public holidays only.  However, you may choose to prepare your breakfast yourself in the kitchenette in your accommodation.
The residence CERISE Nantes Atlantis offers a buffet breakfast: Sweet breads and buns, fresh bread, cereals, jam, yoghurt, milk, orange juice. Hot drinks : Tea, coffee or hot chocolate.

We also offer an Express option, consisting of a hot drink and a pastry.

Please let us have your suggestions if you think something is missing!
As in all CERISE establishments, breakfast is free for children under the age of 4, and 50% off for children aged 5 to 11 inclusive.
We offer a meals in jars. 

On the menu: gourmet salad, stuffed tomatoes, beef stew, bourguignon beef, duck parmentier, vanilla cream or soft chocolate ... We have something for everyone!

2 formulas to choose between: dish (11 €) or dish + dessert (15 €).
Each formula contains a bottle of still or sparkling water.

For sale directly at the reception.

Discover our menu

You can also take your meal in one of our restaurants partner, or to make you deliver your meal in room (more information at the reception).
You’ll always find the best rates on our site. However, if, by accident, you find a cheaper rate elsewhere, we undertake to offer you the same rate plus an extra 10% discount. See the terms and conditions of our “Guaranteed Best Rates” programme.
Yes, you can cancel or change your booking: the cancellation conditions are specified when you book. Bookings at the “non-refundable” rate cannot be cancelled or changed.
We accept Visa, Mastercard and American Express cards, cash and holiday vouchers. We do not accept cheques.
For a booking at the “non-refundable” rate, your card is debited by the establishment on booking. For all other bookings, your card (if that’s your chosen means of payment) is debited on your arrival.
The reception staff are there to help and will soon find your bill, so feel free to contact us on +33 2 40 36 05 10.